Finding of the Research
In the definition of Inclusive Design, the human being needs to “consciously” consider different communities. Why emphasize “conscious”? Because each of our lives is in our common sense, we usually never question what is wrong with this common sense, limiting our imagination of users. The “common sense” of others may not be the “common sense” you think. If a person has been confined to his views, it excludes those not considered in his “common sense”.
“If you do not intentionally, deliberately ad proactively include, you will unintentionally exclude.”
— Joe Gerstandt
Toward Design Concept
The methodology is concluded by problems and challenges, which mean the design should be human-centred. Still, it is not easy to achieve the expected good results by implementing these principles (Herriott 2013). When the designer steps into design progress, designers need to discuss the more central crux to solve inclusive physiological function and cognition; those are critical for dementia. In three steps of user-centred design, the systematic collection of users' requirements, the designer can understand users' needs and mental representations of their domain (Figure 9).
Figure 9: Users' needs
According to observation and interview, the designer lists the points of design guidelines at this stage. First is a modular seating system that can provide a range of configurations and suit different facilities' floor plans. Another is changing the production process to reduce the environmental impact, which makes it more durable. The last one is that hygiene management will further research fabric treatment and antibacterial solutions; that is also beneficial for stakeholders having the more manageable product (Figure 10). Furthermore, by following the design guideline and testing repeatedly, the designer can iterate the product toward more accessibility.
